Refunds and Cancellations Policy – Silverhash Digital
Effective Date: 18th February 2018
At Silverhash Digital, we strive to provide high-quality digital marketing services and products to our customers. We understand that there may be situations where you need to cancel an order or request a refund. This Refunds and Cancellations Policy outlines the guidelines and procedures for refunds and cancellations based on the specific products and services offered on our website, www.silverhash.com. Please review this policy carefully before making a purchase or engaging our services.
1. Digital Marketing Services:
For all digital marketing services offered by Silverhash Digital, we offer an 80% refund if the cancellation request is made within 24 hours of placing the order and before the service has been initiated. However, no refund will be provided if the work on the services has already begun.
2. Website Development:
For website development services, we offer a 100% refund if the cancellation request is made within 7 days of the order payment. However, once the design has been finalized by the client and/or the development work is in progress, no refund will be given.
3. Graphics Design:
Please note that all sales of graphics design services are final. We do not offer refunds for graphics design services.
4. Consultation:
All sales of consultation services are final. We do not offer refunds for consultation services.
5. Digital Marketing Software as a Service:
For digital marketing software services, we offer a 100% refund within 7 days of the order, but only if the software service has not been used by the client.
6. Branding, Logo and Stationary Design, UI UX Design, and other related services:
Please note that all sales of branding, logo and stationary design, UI UX design, and other related services are final. We do not offer refunds for these services.
Refund Process:
– To initiate a refund or cancellation, please contact our customer support team at biz@silverhash.com with your order details and reason for the refund/cancellation request.
– Once we receive your request, we will review it to ensure it meets the criteria mentioned above.
– If your refund/cancellation request is approved, we will initiate the refund process within 14 working days.
– Please note that it may take up to 7 working days to credit the refunded amount to your bank account after the refund has been processed.
Please note that this Refunds and Cancellations Policy applies only to purchases made directly through our website, www.silverhash.com. If you have purchased our services through a third-party platform or partner, please refer to their respective refund policies.
We reserve the right to modify or update this Refunds and Cancellations Policy at any time without prior notice. Any changes to the policy will be reflected on this page.
If you have any questions or need further clarification regarding our Refunds and Cancellations Policy, please contact our customer support team at biz@silverhash.com. We are here to assist you.